Academic Concerns and Complaints
Grays Harbor College values your voice and wants you to feel safe in expressing concerns or complaints. For concerns or complaints about a course, first speak with your instructor, and if you are not able to reach an agreement, follow the steps below to escalate the matter to the appropriate person or department.
Contact your instructor and inform them of your concern. Propose solutions that would satisfy you, and work together to find a resolution that is satisfactory to you both.
If you are not able to find a satisfactory resolution with your instructor, further steps in the complaint process are included in the student handbook, which will refer you to Washington Administrative Code 132B-120-220, Student complaint, grievance and grade appeal process.
If you are unable to resolve your complaint internally and would like to request intervention from an external agency, you may contact any of the following:
- The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. See: WSAC complaint process.
- The regional accrediting association for GHC is the Northwest Commission on Colleges & Universities (NWCCU), which is recognized by the Council for Higher Education Accreditation and the U.S. Department of Education.
- The Department of Education from your current state of residence.
State Contacts by Location
Online students residing in California may also contact:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Online students residing in the District of Columbia may also file a complaint with:
Angela H. Lee
Higher Education Licensure Commission
Office of the State Superintendent of Education
1050 First St. NE
Washington, DC 20002
Online students residing in Georgia may also file a complaint with:
Patricia “Pat” Neri
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
Online students residing in Hawaii may also file a complaint with:
Hawaii Post-Secondary Education Authorization Program
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
Online students residing in Michigan may also file a complaint with:
James R. Farhat, Specialist
Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Schools and Licensing
P.O. Box 30018
Lansing, MI 48909
Online students residing in Nebraska may also file a complaint with:
Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Online students residing in New Jersey may also file a complaint with:
Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., 4th FL
P.0. Box 542
Trenton, NJ 08625
Online students residing in North Carolina may also file a complaint with:
Terrence R. Scarborough, M.P.A.
Director of SARA-NC
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
919.549.8614, ext. 4660
If, after exhausting the Grays Harbor College Student Complaint Process, Washington State online students are not satisfied with the resolution of their complaint, they may file a complaint with:
The Washington State Board for Community and Technical Colleges (SBCTC). The SBCTC maintains a process to investigate complaints brought by community and technical college students in the state of Washington. For information, contact SBCTC Student Services, PO Box 42495, Olympia, WA 98504-2495, (360) 704-4315 or visit sbctc.edu.