Purpose
This procedure establishes the process for requesting custodial services, maintenance work, event setup support, equipment handling, and other facilities-related services.
Emergency or Immediate Service Needs
If a situation requires immediate attention because it presents a safety concern, operational disruption, security issue, or potential property damage, contact Campus Dispatch at 360-538-4114 or notify Dispatch via radio. Examples include:
- Water leaks or flooding
- Biohazard or bodily fluid cleanup
- Significant spills
- Unsafe conditions creating a slip, trip, or fall hazard
- Building access issues
- Equipment failures affecting campus operations
- Rodent or pest concerns
Campus Dispatch will coordinate the appropriate response.
Room Reservation and Event Setup Requests
Requests for room reservations, event setup, furniture arrangements, and audiovisual support must be submitted through the College’s room scheduling system, 25Live, available through the Campus Operations portal on the GHC Intranet. Requests should be submitted as far in advance as practicable to allow for planning and resource allocation.
Campus Operations Service Requests
Routine maintenance and custodial service requests should be submitted through a Work Order Request available on the Campus Operations portal on the GHC Intranet. Examples include:
- Additional cleaning services
- Recycling or waste collection needs
- Restroom supply issues
- Repairs
- Furniture moves associated with routine operations
- Campus grounds concerns
Requests will be prioritized based on operational needs, safety considerations, and available staffing.
Equipment Handling and Moving Requests
Requests for the delivery, relocation, setup, or removal of College equipment and furnishings shall be submitted through a Work Order Request on the Campus Operations portal. Employees should not attempt to move heavy equipment or furnishings that require specialized equipment or multiple personnel.
Service Expectations
Campus Operations will review submitted requests and assign priorities based on:
- Health and safety considerations
- Impact on campus operations
- Scheduled events and academic activities
- Available staff and resources
Requestors may be contacted for additional information if needed to complete the work.