Summary Job Description
In support of office operations, perform clerical duties such as establishing and maintaining record keeping/filing systems and/or data base files, serving as assistant to program staff.
The mission of the TRIO grants is to improve the graduation and transfer rates for first-generation, low-income students and students with disabilities. This position is responsible for providing office assistance to TRIO Student Support Services at Grays Harbor College.
Typical Duties
- Answer telephones; following clearly established guidelines, answer routine questions; receive and refer visitors;
- Follow established guidelines, and respond to inquiries regarding TRIO services and procedures; Answer basic questions about the TRIO program and eligibility requirements;
- Receive, sort, and distribute mail, messages, records, office supplies and other materials;
- Keyboard/type office forms, envelopes, labels, and index tabs;
- Sort and file documents by predetermined categories; maintain files and records;
- Photocopy and collate material;
- Operate a variety of office equipment such as computers and associated software, printers, multi-line phone system, and copy machine;
- Enter and retrieve data from electronic data processing systems and update information;
- Maintain calendars and schedule appointments;
- Create flyers and brochures using Canva or Microsoft Office;
- Create social media content for TRIO Facebook and Instagram pages;
- Communicate with others via electronic means (GHC email, Microsoft Teams, and Canvas);
- Attend training classes, as needed;
- Regular use of Microsoft Office products, especially Outlook and Word;
- Monitor common-use room for TRIO students and ensure TRIO students sign in;
- Maintain a clean and tidy workspace and shared student space;
- Perform related duties as required;
- Maintain confidentiality/FERPA.
Employee Qualifications
Minimum Qualifications
- Soft skills – welcoming and approachable, strong communication, interpersonal skills, organization, adaptability, reliability, discretion and confidentiality
- Familiarity with Microsoft Office programs and social media platforms
- High school graduate or equivalent
Preferred Qualifications
- Previous office work experience
- Able to work independently
- Share similar background to the students being served