Office Procedures and Ethics

Course Number: 
Course Credits: 
Course Description: 
This is a finishing course for students taking the office technology curriculum. Instruction and practice of office standards, routines, and procedures are given. Telephone/FAX usage, mail processing, email, communication, and human relations skills are included. 5 lecture hours. Vocational program course. May be used as a general elective in the AA degree.
Course Prerequisites: 
Prerequisite: BTECH 113 and BA 140 or instructor permission.
Course Outcomes: 
  • Develop an understanding of the responsibilities, professional image, appropriate job attitude(s), and interpersonal relationships of the administrative assistant.
  • To develop skills in completing tasks commonly performed in an office setting; including, answering the telephone, faxing, using e-mail, and reprographics.
  • Enhance communication and interpersonal skills.
  • Work independently and as a member of an internal team.
  • Be resourceful in obtaining, organizing, evaluating, and managing information.