Communication Skills for Medical Assistants
Course Number:
MEDAS131
Course Credits:
3.00
Course Description:
Techniques for building the client/patient relationships. Emphasis is on therapeutic communications. 3 theory hours. Vocational program course.
Course Prerequisites:
Prerequisites: ENGL 095 with a grade of "C-" or better, or placement in ENGL& 101 or ENGL 150.
Course Outcomes:
MAERB Master Psychomotor Affective Competency Checklist Perform: Effective Communication
- Use feedback techniques to obtain patient information including:
- reflection
- restatement
- clarification
- Respond to nonverbal communication
- Coach patients appropriately considering:
- cultural diversity
- developmental life stage
- communication barriers
- Demonstrate:
- empathy
- active listening
- nonverbal communication
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including:
- gender
- race
- religion
- age
- economic status
- appearance
MAERB Master Cognitive Competency Checklist Concepts: Effective Communication
- Identify styles and types of verbal communication
- Identify types of nonverbal communication
- Recognize barriers to communication
- Identify techniques for overcoming communication barriers
- Recognize the elements of oral communication using a sender-receiver process
- Define the principles of self-boundaries
- Define patient navigator
- Describe the role of the medical assistant as a patient navigator
- Relate the following behaviors to professional communication:
- assertive
- aggressive
- passive
- Differentiate between adaptive and non-adaptive coping mechanisms
- Differentiate between subjective and objective information
- Discuss the theories of:
- Maslow
- Erikson
- Kubler-Ross
- Discuss examples of diversity:
- cultural
- social
- ethnic