Medical Office Reception Procedures

Course Number: 
Course Credits: 
Course Description: 
Oral, written, and telephone skills development appropriate to a medical receptionist setting. Emphasis on professional attitudes and job search readiness. General medical office procedures, including use of electronic medical records and appointment scheduling. 3 theory hours,4 guided practice hours. Vocational program course. May be used as a general elective in the AA degree.
Course Prerequisites: 
Prerequisites: Completion of MEDAS 110, 114, and 131 with a grade of "B-" or better.
Course Outcomes: 
  • Manage appointment schedule using established priorities
  • Schedule a patient procedure
  • Create a patient’s medical record
  • Organize a patient’s medical record
  • File patient medical records
  • Utilize an EMR
  • Input patient data utilizing a practice management system
  • Identify different types of appointment scheduling methods
  • Identify advantages and disadvantages of the following appointment systems
    • manual
    • electronic
  • Identify critical information required for scheduling patient procedures
  • Define types of information contained in the patient’s medical record
  • Identify methods of organizing the patient’s medical record based on:
    • problem-oriented medical record (POMR)
    • source-oriented medical record (SOMR)
  • Identify equipment and supplies needed for medical records in order to:
    • Create
    • Maintain
    • Store
  • Describe filing indexing rules
  • Differentiate between electronic medical records (EMR) and a practice management system
  • Explain the purpose of routine maintenance of administrative and clinical equipment
  • List steps involved in completing an inventory
  • Explain the importance of data back-up
  • Explain meaningful use as it applies to EMR