ctcLink Frequently Asked Questions
How do I get to the ctcLink login screen?
- You may get to the ctcLink login screen directly at the URL https://gateway.ctcLink.us.
How will I get my ctcLink ID number?
- Returning Students
- If you are a current or returning student, you will get your new ctcLink ID number (called EMPLID in the system) when you activate your ctcLink account. Be sure to write down your new number when you get it and keep it in a safe place.
- New Students
- Your ctcLink ID number is included in the welcome email you receive from Grays Harbor College.
What if I forget my ctcLink ID number?
- Be sure to write down your new ctcLink ID number (EMPLID) when you get it and keep it in a safe place. You will need it to login to ctcLink.
- If, however, you forget your ctcLink ID after you activate your account, you can retrieve your credentials by contacting the Student Assistance Team.
What if I already have a ctcLink ID from another college?
If you have already received a ctcLink ID number from another college in Washington state, you do not need to activate your account or receive a new number. The ctcLink ID number you already have is what you will use at GHC as well.
Where can I get help activating my ctcLink account or using ctcLink?
You won’t be alone as you start using ctcLink. GHC staff will be on standby to assist with technical issues. Online help and support - both self-service tutorials and Zoom meetings are available:
Training and Quick Guides
Training and Quick Guides that cover various topics related to ctcLink Training and Quick Guides (page)ctcLink are available on our ctcLink Training and Quick Guides page.
Student Support Zoom Room
If the how-to guides and GHC ctcLink student canvas course have not provided you the help you need, please visit our student ctcLink support zoom room. Please see the schedule for times and meeting room links.
Thursday, November 18: Join the Thursday ctcLink student support zoom room
- 9 – 10 am
- 12 – 1 pm
- 3 – 4 pm
Friday, November 19: Join the Friday ctcLink student support zoom room
- 9 – 10 am
- 12 – 1 pm
On Saturday, November 20 and Sunday, November 21 from 10a-2p, the Student Help Desk will be available for ctcLink student support, account activation and troubleshooting via the Student Help Desk zoom lobby.
Student Assistance Team
If a student can’t make one of the pre-scheduled ctcLink support zoom session on the 18th or 19th, you can drop into the Student Help Desk zoom lobby, which is available 9am - 4pm Monday through Friday.
Do my old student SID and PIN go away?
Yes, student SID and PIN numbers will no longer be used with the new system. They are replaced by the ctcLink ID number (called an EMPLID in the new system) AND password. Students now set up their own passwords and associated security questions (for use if the password is forgotten) when they activate their ctcLink account and log in to the new system for the first time.
New students starting Winter Quarter 2021 and after will receive a ctcLink ID and will use that number. New students will still need to activate their ctcLink account.
Refer to the instructions for how to activate your ctcLink account.
Is Canvas going away?
No. We will continue using Canvas, and you can continue logging into Canvas with your My GHC email and password.
Canvas Login: ghc.instructure.com
Can I still access my unofficial transcript in the old My GHC Student Portal system?
You can access your unofficial transcript in ctcLink. Refer to the instructions for how to view your unofficial transcript.
Can I still access my Fall 2021 financial aid information?
Yes, you can still access your financial aid information for the Fall 2021, Winter 2022, and Spring 2022 through the Financial Aid portal.
How do tuition and fees appear in ctcLink?
ctcLink displays more information to students about tuition and fees than Grays Harbor College’s previous system. One big change is that tuition is now shown split out into the Operating, Building, and S&A (Services and Activities) components.
Grays Harbor College follows the Washington State Board for Community and Technical Colleges (SBCTC) tuition and fees policies, which generally describe the amounts that are charged for different types of classes and students.
What if my tuition and fee charges don’t appear?
It is possible this could happen if you are using the mobile app for ctcLink. If this happens:
Log into the main ctcLink portal at gateway.ctclink.us instead of using the app.
- Select ‘Student Homepage’
- Select ‘Financial Account’
What if I encounter problems when I try to pay tuition with my credit card?
We are aware that some students have encountered problems when trying to pay tuition through a credit card transaction in ctcLink.
If you encounter this problem, try the tips below:
- Use the main ctcLink webpage to login and pay (instead of the mobile app).
- Use the Firefox or Safari browsers (instead of Google Chrome).
- Try clearing your browser’s cache or turn off the pop-up blocker on your browser. Check out Tips Before You Begin Using ctcLink.
Where can I get my 2020 (or older) 1098-T forms?
Past student 1098-T forms are not available in ctcLink. Students may go to our Education Tax Credit website to access their 2020 and past 1098-T forms.
How do I get the ctcLink app for my mobile phone or devices?
One exciting feature of ctcLink is an app you can use on your mobile devices. Search the app store (iPhone) or play store (Android) on your mobile device for “ctcLink” to download and install this free app today. After you activate your ctcLink account, you’ll be able to access ctcLink directly through your mobile device using this app. A How-To guide to obtain the ctcLink app is available for you.
Note: You must activate your ctcLink account before using the mobile app or its web-based version.
What can I do in ctcLink and Canvas?
You will use a combination of ctcLink and Canvas while you’re a student at Grays Harbor College.
ctcLink: ctcLink is your student information system. ctcLink is the tool you will use to conduct your college business, including registering for classes, view your student information, apply and view financial aid information, pay tuition, check grades, view unofficial transcripts, communicate with instructors and advisors, and more.
Canvas: Canvas is the virtual campus of Grays Harbor College. Some courses are fully hosted online at Canvas; other times instructors will utilize Canvas as part of a 'hybrid' course, where students meet face-to-face as well as participate in class online. You can find more information about and support for Canvas from eLearning.
Do I use ctcLink to report time I have worked as a student employee of Grays Harbor College?
Yes. Student employees need to use ctcLink to report their time worked so they can get paid. Step-by-step instructions are available.
Do I need a permission number for every class in ctcLink?
No, you do not need a permission number for every class.
There is some confusion about when students need to request permission numbers (formerly known as entry codes) because the Permission Number Box automatically appears on the registration page. You do not need a permission number for every class. We encourage you to go through the process to register for your courses, and if you need a permission number, the system will inform you after you click the Enroll Button. Step-by-step instructions are available.